Customers at DreamHost appear to be losing patience with the hosting firm over a week after it first reported suffering a major outage.
Labelled as a “degraded performance”, the incident is disrupting DreamHost users on its shared web hosting services, with the provider pushing out a fix shortly after the outage was reported on July 24, 2022.
DreamHost has published a status update (opens in new tab) informing its users that it does not have an ETA on the full restoration of the services, but so far has no further details on what has happened.
Web host down
Users outraged by the outage have spent the last ten days expressing their frustration on Twitter, with some claiming that their website has gone down in Google rankings, while others have had their entire websites erased.
A spokesperson from DreamHost told TechRadar Pro that among its fleet of over 30,000 managed servers, this incident has impacted a single shared hosting server.
“All customer data is online and available now, however the complete restoration process on the back-end is taking far longer than we’d like due to a combination of several technical factors,” added the spokesperson.
“It is ongoing and we expect the process to complete without incident. We were able to identify a small subset of customers whose sites were not responsive at all early on in this process, and have since restored service to all that were impacted.”
It’s also not clear whether this server outage has had any impact on DreamHost’s other services, including its VPS hosting solution and WordPress website builder.
What DreamHost did send, however, was a generic email to its users stating that its technical operations and data center teams are continuing to work on restoring the data to its customer’s shared server.
“The restore process is still ongoing and being heavily monitored by our Admins. Content is currently being loaded from one of our backup machines, as a result you may continue to experience degraded performance and intermittent errors as data is being restored,” the email added.
Users on Twitter also complained about the lack of updates from DreamHost, with generic responses issued (opens in new tab) to those who took to the social media platform for further insight as to when the problem will be fixed.
Some users have also expressed concern over the lack of information around receiving refunds, since DreamHost has no estimated time for the full restoration of its server.
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